tag:status.roadsync.com,2005:/historyRoadSync Status - Incident History2024-03-20T14:13:08-04:00RoadSynctag:status.roadsync.com,2005:Incident/203121032024-03-20T14:13:07-04:002024-03-20T14:13:08-04:00EFS/Wex Payment Methods<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:13</var> EDT</small><br><strong>Resolved</strong> - Our partner has resolved the issue and EFS/Wex payment methods are operational again.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>13:50</var> EDT</small><br><strong>Identified</strong> - Our partner has identified the issue and is working on a fix.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>12:58</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing technical issues with EFS/Wex payment methods. TChecks will continue to work as normal. We have contacted EFS/Wex and raised the issue and are working with them to resolve it.</p>tag:status.roadsync.com,2005:Incident/198605612024-02-03T05:50:34-05:002024-02-03T05:50:34-05:00Database Maintenance<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>05:50</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>05:39</var> EST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>05:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>14:14</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time</p>tag:status.roadsync.com,2005:Incident/186332092023-09-30T05:46:06-04:002023-09-30T05:46:06-04:00RoadSync Checkout Planned Maintenance<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>05:46</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>05:02</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>11:25</var> EDT</small><br><strong>Scheduled</strong> - We would like to inform you about an upcoming planned maintenance event for the RoadSync Checkout application.<br /><br />Maintenance Details:<br />Start Date and Time: 09/30/2023 5:00 AM EST<br />End Date and Time: 09/30/2023 6:00 AM EST<br />Expected Duration: 60 minutes or less<br /><br />Maintenance Purpose:<br />The purpose of this maintenance is to ensure the continued reliability, security, and performance of RoadSync Checkout. We will be implementing updates, optimizations, and conducting routine system checks during this time.<br /><br />Impact on Services:<br />During the maintenance window, the RoadSync Checkout application will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.<br /><br />For real-time updates on the maintenance progress, please visit our status page at http://status.roadsync.com. You can subscribe to status notifications for immediate alerts.<br /><br />Thank you for your cooperation and understanding as we work to enhance the RoadSync Checkout application. We remain committed to providing you with a reliable and secure platform for all your checkout needs.</p>tag:status.roadsync.com,2005:Incident/186227272023-09-27T11:16:30-04:002023-09-27T11:16:30-04:00RoadSync Platform Status: Checkout application not loading<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>11:16</var> EDT</small><br><strong>Resolved</strong> - We are happy to report that after monitoring the implemented resolution(s), we have resolved the technical issue(s) experienced within the RoadSync platform. Thank you for your patience as we worked to get the system back up and running. As always, we appreciate your business and look forward to continue serving you and your payment needs.<br /><br />Thank you,<br />The RoadSync Team</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>11:10</var> EDT</small><br><strong>Monitoring</strong> - We have implemented, or are in process of implementing a resolution for the technical issue experienced within the RoadSync platform. We will continue monitoring for a period of time to confirm the technical issue has been resolved. Once confirmed, we will provide notification.<br /><br />Thank you for your patience,<br />The RoadSync Team</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>Identified</strong> - We have identified the cause of the technical issue within the RoadSync platform and are working to resolve the issue as quickly as possible. We appreciate your patience and will continue to provide updates as we work towards a resolution.<br /><br />Thank you,<br />The RoadSync Team</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>10:53</var> EDT</small><br><strong>Investigating</strong> - We are experiencing a technical issue within the RoadSync platform and are currently researching the cause. We appreciate your patience while we work to resolve the issue as quickly as possible. We will provide an update shortly. <br /><br />Thank you,<br />The RoadSync Team</p>tag:status.roadsync.com,2005:Incident/181793122023-08-18T06:43:24-04:002023-08-18T06:43:24-04:00Issues with a 3rd party provider<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>06:43</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>21:29</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor. Next update will be when we have new information.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>21:01</var> EDT</small><br><strong>Monitoring</strong> - As of 8:38 PM we see no more errors in our logs and our service is restored. We are awaiting on an official confirmation from our 3rd party provider that the issue is resolved. Next update will be at 9:30 PM or as soon as we have new information</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>20:33</var> EDT</small><br><strong>Identified</strong> - Due to an issue with a 3rd party provider you might experience issues sending Invoices via text. As an alternative we suggest sending invoices to an email. We are working with our partner and will provide an update at 9:00 PM EST.</p>tag:status.roadsync.com,2005:Incident/180870622023-08-08T11:30:00-04:002023-08-08T13:11:13-04:00Users might have issues signing in to roadsync.app<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>11:30</var> EDT</small><br><strong>Resolved</strong> - Beginning at approximately 11:32 AM EDT our Engineering team was notified of an issue with the roadsync.app service. The issue was resolved at 12:10 PM EDT. We will be investigating the root cause and will provide an update when we have more information.</p>